Delivery

With such a broad product range, delivery times vary depending on the individual products.  Many of our products are held in stock for immediate despatch, where as some are made to order.  We have included an estimated delivery time alongside each product.  This is subject to stock availability at the time of ordering but provides an accurate guide of the typical delivery time for each product. As standard all deliveries are made on weekdays during business hours.  If this is not convenient we are also able to offer weekend or timed deliveries, depending on the location and size of the order there may be an additional cost for this service.

Standard UK mainland delivery (excluding Highlands)

Delivery is free of charge on all orders over £500.00 in value (excluding VAT).

On orders under £500.00, a one off delivery charge of £17.50 will apply per order.  On some large or bulky items, the charge is £30.00.  Please note that the delivery charge is per order, not per item.  Therefore the total delivery charge will be £17.50 or £30.00, calculated when you get to the checkout. 

Offshore or Highland deliveries

Deliveries to Northern Ireland, the Scottish Highlands* and the islands around Great Britain will be subject to additional delivery costs depending on the size and bulk of the order.  Any costs will be quoted at the time of ordering and must be agreed before the goods are shipped.

For further details please contact a member of our customer service team on 01933 224392

*Highlands include the following postcodes- AB, DD, HS, IV, KA27 – 28, KY, KW, PH, ZE

Ordering

Our ecommerce shop allows you to select product, place an order and make payments online using a credit or debit card.  Secured by Sage pay our safe and secure online buying option means that you are able to place an order and make a payment online.  If you prefer to pay by either cheque or BAC’s just let us know and we will arrange a proforma invoice for the products.

When placing your first order you will be given two checkout options, check out as guest or register as a user:

Guest checkout – We will simply ask for sufficient information to be able to process and supply a one off order.

Register as a user – We will record your information and issue a username and password.  Using the logon details you will then be able to login to your user area whenever you want to place an order.  This saves time as your details will be stored and you will not be required to re-enter it every time you check out.  You will also be able to view previous and track outstanding orders. 

Credit Accounts

Subject to credit checks we are able to open credit accounts for repeat business users.  Once a credit limit is agreed you will be able to log onto the website and place orders by simply submitting an order number.  Alternatively we can accept orders in writing by mail, fax or email.  Once a credit account is accepted strict payment terms of 30 days from the end of month will apply. 

Returns

As many of our products are quite large and bulky they can be costly to return.  We therefore strongly advise that you take time to ensure you are clear on the size and specification of the products prior to placing an order.  Product information is listed alongside each item and if further information is required we will be happy to assist in any way we can.

If you need to return a product you must contact us first and we can discuss the necessary arrangements.  Please note all returns are discretional and are likely to be subject to an administration/restocking charge.  If the product has been used or damaged we will not be able to offer a full credit.  In the event that a product is received in a damaged condition, please contact us as soon as possible and we can arrange for the collection and replacement of the product.  If we are not informed of a problem within a reasonable time scale we may not be able to accept the return.